RETURN & CREDIT POLICY GUIDELINES
All credit claims (short shipments, etc.) must be requested no later than 15 days from invoice date. All requests of proof of delivery must be received within 30 days of invoice date. All requests of returns (other than defective returns) must be be requested no later than 30 days from invoice date. To process a credit claim or return, e-mail CMP Paper to obtain authorization number and instructions. Freight credit will not be issued for customer errors. Packages damaged due to shipping need to be reported immediately to the freight carrier and to CMP. Note any damage when signing shipping receipt. Please keep all boxes until advised by freight carrier.
A 15% restocking charge will apply if product is returned due to customer error. Product returned as defective will be inspected. If not defective, the same charge will apply unless shipped in error by CMP Paper.
Any item found to be defective within the first 90 days of purchase may be returned. Merchandise will be tested upon receipt and to determine if it is defective. Items must be returned in its original packaging and return approval must be obtained.
Because we strive to be responsive, most orders are prepared for shipment within minutes after the order is received. Thus an order can only be cancelled if it has not been placed with the freight carrier. If it has shipped it may be returned, however restocking charges will apply, and customer is responsible for all freight charges (both ways).